One should think that Tivoli, the
second oldest amusement park in the world, would be up to speed
technology wise, but when it comes to handling tickets they are
still some what in the dark ages. I hold a season-pass to
Tivoli and last thursday, the day
before this seasons grand opening, season-pas-holders were invited
to a “Sneak-preview” for the mere sum of 50 DKK all rides included.
Quite a bargin. The “preview-ticket” could be bought online(with a
maximum of one ticket per “season-pass”) and printed out at home.
But if you botch this, you are screwed… My browser died, so no
ticket for me. No problem I thought, they sent me an email that
said “Click here to print out ticket”, but alas no link was
included in the email. I called their support hotline, which was
very friendly, and they would see to that my ticket would be
printed and left at the ticket office for me to pick up - no
problem! But after waiting in line for an obscure amount of time my
ticket could not be found. So I found the confirmation email on my
cellphone,
and finally they gave up trying to get their one computer to verify
my missing ticket and just let us in. If they had just assoiated my
ticket purchase with my season-pass there would be no need for
paper tickets, no stressed out ticket clerks(we were not the only
ones with this problem) and no unhappy customers. But I guess this
would be too high-tech for an old amusementpark like
Tivoli…